Filserve-cloud ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we collect, use, and protect your personal information when you use our website (filserve-cloud.com) or engage with our services.
This policy complies with the General Data Protection Regulation (GDPR) as implemented in Ireland, the Irish Data Protection Act 2018, and other applicable Irish and European privacy laws.
Please read this privacy policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
Filserve-cloud is the data controller responsible for your personal data. Our contact details are:
Full name of legal entity: Filserve-cloud Ltd
Address: 104 Henry St, Prior's-Land, Limerick, V94 K0T8
Phone: +35361596330
Email: privacy@filserve-cloud.com
If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer at dpo@filserve-cloud.com.
We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below a description of the ways we plan to use your personal data and which of the legal bases we rely on to do so:
| Purpose | Type of data | Lawful basis |
|---|---|---|
| To respond to your inquiries and provide information about our services | Identity, Contact | Legitimate interests, Contract performance |
| To process and deliver our services | Identity, Contact, Financial, Transaction | Contract performance, Legitimate interests |
| To administer and protect our business and website | Identity, Contact, Technical | Legitimate interests, Legal obligation |
| To deliver relevant website content and advertisements | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Legitimate interests, Consent |
| To use data analytics to improve our website, services, marketing, and customer relationships | Technical, Usage | Legitimate interests |
| To send marketing communications | Identity, Contact, Marketing and Communications | Consent |
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and the Irish Data Protection Commission of a breach where we are legally required to do so.
Under Irish and EU data protection laws, you have rights in relation to your personal data that include the right to:
If you wish to exercise any of these rights, please contact our Data Protection Officer at dpo@filserve-cloud.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Irish Data Protection Commission (www.dataprotection.ie), the Irish supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please contact us in the first instance.
We primarily process your personal data within the European Economic Area (EEA). However, some of our service providers may be based outside of the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
We encourage you to periodically review this page for the latest information on our privacy practices.
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer:
Email: dpo@filserve-cloud.com
Postal address: Data Protection Officer, Filserve-cloud Ltd, 104 Henry St, Prior's-Land, Limerick, V94 K0T8
Phone: +35361596330